Customer Care & Commitment

At our spa, your well-being is our top priority. We are committed to providing the highest quality professional spa and wellness services, delivered by our certified and passionate team. Your satisfaction and comfort are at the heart of everything we do, and we take pride in ensuring that each treatment meets the highest standards. To protect your interests, we comply with the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act, and Lemon Law, ensuring transparency and fairness in every transaction.

We want you to feel confident and relaxed throughout your experience with us. If you have any concerns during your treatment, we encourage you to provide feedback within the first 10 minutes, so adjustments can be made, or a change of service personnel can be arranged to ensure you receive the best possible experience. Your happiness is important to us! To help you find the right services for your needs, promotional packages are available after you have experienced your first session, and we offer a 5-day cooling-off period for full refunds if you decide not to continue.

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We understand that flexibility and peace of mind are essential, so we have a customer-friendly Exchange & Refund Policy. If you experience any concerns within the first 10 minutes of treatment, we are happy to offer a replacement or refund. For withdrawals within 5 working days, we provide a full refund if no service has commenced. If a session has been used, the package fee will be refunded minus the cost of completed services at standard rates. Beyond 5 working days, refunds will not be possible. We also want you to love the products you purchase from us! Unopened products can be returned or exchanged within 5 working days, but we are unable to offer refunds for opened items. To ensure you have ample time to enjoy your treatments, all packages are valid for 12 months from the date of purchase and are non-refundable after expiry.

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We value your trust, which is why we maintain clear and fair policies regarding cancellations and promotions. Please note that confirmed appointments cannot be cancelled, and the treatment will be considered redeemed if cancelled. Deposits must be used within one year, and all discounted prices and promotions will be prominently displayed for your convenience. We do not currently offer sales or complimentary vouchers unless stated otherwise, and any promotions introduced will be pre-approved by our Director to ensure transparency and fairness.

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Your comfort is our priority, and we strive to maintain a professional and ethical environment. Our team is committed to respecting your space, and no selling activities will take place in treatment rooms. If you ever experience any unethical practices, we encourage you to report them to our management team immediately.

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We deeply respect your privacy and take the security of your personal information seriously. Customer data is collected solely for service transactions and billing, and we will always seek your explicit consent if we need to use your information for any purpose beyond internal operations. Your trust is invaluable to us, and we are committed to maintaining the highest standards of confidentiality and care.

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Thank you for choosing us as your wellness partner. We look forward to welcoming you and ensuring each visit leaves you feeling refreshed, relaxed, and cared for. If you have any questions or need assistance, our team is always here to help!